Refund policy

Returns will only be accepted with proper return authorization and within 30 days from receipt of ERNE. Only ERNE, the AC Transformer and the Battery may be returned. Balls, pickup tubes and throwing wheels can not be returned. Please contact our customer service department via our contact form or our support department here: support@victorysportstechnologies.com to confirm eligibility and return instructions. A restocking fee of 25% will be deducted from refund amount for ERNE and a $50 fee for the AC Transformer or the Battery. Customer is responsible for all return shipping related charges. All returns must be pre-approved by VST and contain the RMA number that was assigned (in the box).

All returns must be shipped in original manufacturer box and packaging, and must have all accessories included with ERNE (remote, agitator, bolts, charger, etc). We recommend adding tracking and insurance when shipping returns as Victory Sports Technologies will not be responsible for any problems with shipping. Returns will not be accepted for merchandise that is misused, neglected or altered. Allow 30 days for processing refunds. ERNE Pickleballs, Ball Tubes or Apparel cannot be returned once shipped.

The ERNE Pickleball Training Machine will be free from defects in material and workmanship for three (3) years from the date of purchase except for the battery and throwing wheels which are warranted for 6 months. Both the wheels and the battery can be purchased from our online Store located here.